Q&A

Can I temporarily store my luggage?

You can leave your luggage in the storage room for up to 12 hours free of charge. In order to do it you need to contact the reception desk.

What do I need to have with me upon arrival at the hotel?

You must have the original identification document with you on the territory of the Russian Federation. . Please note that the international passport of a citizen of the Russian Federation certifies your identity only outside the country, unless it has a corresponding mark on your permanent residence abroad.

Do you provide temporary registration?

Yes we do. We provide temporary registration at the place of stay for guests of the aparthotel for the entire duration of the stay, as well as register at the place of stay for our foreign guests.

Where can I have breakfast?

There is a restaurant where you can have breakfast (not included in the price) on the ground floor of YE’S aparthotel. You can also have breakfast in one of the nearest cafes; discounts for the YE’SPASS loyalty program are available for our guests.

Can I stay at the aparthotel if I am under 18 years old?

Underage guests can be accommodated at YE'S aparthotel accompanied by their parents or caretakers, or accompanying persons carrying an original attested POA (power of attorney) from their parents (caretakers) to temporarily represent the child's interests (for example, with teachers, sports trainers). Independent accommodation of underage guests is carried out in the presence of an attested consent from parents or caretakers for independent accommodation of underage guests in the aparthotel.

Do all suites have Wi-Fi?

The YE'S aparthotel chain offers free Wi-Fi with a consistent connection in the lobby and daily rental suites. To connect to Wi-Fi in a long-term rental suite, you need to contact the reception desk.

Do you have a parking lot?

We offer ground and underground parking for our guests. Ground parking can be rented for several days or for a longer period. Underground parking space can be rented only for periods not less than 1 (one) month. When applying for a package of additional services, you can rent a place in the underground parking on favorable terms.

Do you provide a transfer service?

Yes, you can order a transfer at the reception desk at any time convenient for you. This service can also be ordered from our managers at the booking stage.

Does the price include access to the fitness center?

This service is paid extra. In order to buy gym membership to the fitness center, located on the ground floor of the aparthotel, you must contact the reception desk or the rental department. YE'S aparthotel guests are provided with special conditions for purchasing gym membership.

Do you have suites with twin beds?

All suites at YE'S aparthotel have Queen-size double beds 
To accommodate two guests in different beds, you can rent an extra bed. 

Do you provide an extra bed?

Yes, we provide our guests with extra beds, including cribs equipped with bed linen. This service is paid extra.

Does the hotel have a currency exchange office?

There is no exchange office on the territory of the complex, but there are various banks nearby where you can make an exchange.

How many people can live in one suite?

Depending on the category of the suite, accommodation is possible from 1 (one) to 4 (four) guests.